At DivineUp, we offer astrology consultations, gemstone recommendations, and digital reports based on personalized birth details.

📌 Digital Services

• All astrology consultations, kundli reports, and gemstone recommendations are custom-made and personalized.
• Returns are not applicable for digital products once delivered.

📌 Physical Products (If Applicable)

Returns are accepted only if:

• The product is damaged during delivery
• The wrong item is delivered

The issue must be reported within 48 hours of delivery with clear photos or videos.

📌 Non-Returnable Items

• Personalized gemstones
• Energized gemstones or rudraksha
• Astrology reports or consultations

📧 For return-related queries, contact: support@divineup.com

💰 Refund Policy – DivineUp

We value transparency and customer satisfaction.

✅ Refund Eligibility

Refunds may be issued only if:

• Payment was successful but service was not delivered
• Duplicate payment was made
• Technical error from our side

❌ No Refund Cases

• Change of mind after consultation
• Dissatisfaction with astrology predictions or results
• Delays caused due to incomplete or incorrect birth details
• Already delivered digital reports or consultations

⏳ Refund Timeline

• Approved refunds will be processed within 7–10 business days
• Refunds are credited to the original payment method